Resume

I have two years of experience working as a Customer Service Officer at Dashen Bank S.C., where I developed strong skills in customer relationship management, problem-solving, and banking operations. During this time, I consistently delivered high-quality service, supported clients with financial transactions, and contributed to improving customer satisfaction and operational efficiency.

I also gained valuable experience working for six months at the Cyber Security Center of the Information Network Security Administration (INSA) in Addis Ababa, Ethiopia. During this time, I was involved in cybersecurity operations, threat analysis, and system monitoring, which strengthened my understanding of national cyber defense strategies and enhanced my technical skills in security protocols and risk mitigation.

I graduated with a Bachelor’s degree in Computer Engineering from the College of Electrical and Computer Engineering at Addis Ababa Science and Technology University (AASTU) in July 2022.

I earned a Bachelor of Arts in Accounting and Finance from Admas University in January 2022, gaining a strong foundation in financial management, accounting principles, and business operations.